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FAQ - Kiskissing.com

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Welcome you to our support portal

Frequently Asked Questions

  1. I like your website. I wanna have information about website operating way.

     

    Here is the guide link for new customers.

    You can check the details:

    https://www.kiskissing.com/blog/post/a-how-to-place-orders-guide-for-new-customers/

     

    Kiskissing Team


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  2. Can you please inform me of the minimum opening order amount, if any?

     

    We don't have minimum order quantity request.

    You can order any style in any quantity.

     

    Kiskissing Team


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  3. Is it possible to get samples before placing a large order?

     

    We don't have minimum order quantity request,

    so you can place sample order directly on the website.

    But there is no discount for sample orders.

     

    Kiskissing Team


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  4. Do you deliver to the UK/Negeria/Singapore........?

     

    Yes, we deliver to worldwide

     

    Kiskissing Team


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  5. At the checkout page order review, i only have 100 of 250 items ? Why i am not seeing everything i ordered? Will i receive all the products i have ordered?

     

    At the checkout page, the order review shows only part of the products.

    You can check and edit all your products in your shopping cart.

    Your order will definitely be the same as what you have added to your shopping cart.

    After you placed the order, you would receive an order confirmation e-mail with all the items that you have placed.

     

    Kiskissing Team


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  6. Why my account was locked? Why i can login into our account?

     

    Pls, double-check if you have created an account already?

    If you have, you can try to change your password.

    If it still does not work, pls contact us by online chat or send e-mail to [email protected] or [email protected].

    We would get back to in 24 hours.

     

    Kiskissing Team


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  7. Can you help add the label and tags in my own Logo ? Can you help make the label in my own label?

    Yes, we can do customize labeling.

    We can help make labels and hangtags for you with your own logo. Please send us your own Logo design in original file to us after you order the label or hangtag. Reg the detailed policy and the purchasing link, pls kindly check below.

     

    OPTION 1

    Normally, if our clients place the order in 100pcs per style ( any color and sizes), we can stitch your own brand label on the clothing during production for free. The brand label /care label/ hangtags can all be made as your instruction.

     

    OPTION 2

    If you can not reach the quantity as option 1 mentioned, but if your total order amount (containing any style) exceeds 1000usd(exclude the shipping cost), then we can help to stitch your own label on the clothing you purchased by 0.25usd/piece. （now it is free）

    Because our production is previously finished in stock and our stitching people need to take extra time to take out the clothing, stitch the labels and make repacking which costs lots of time.

     

    OPTION 3

    If your order amount is less than 1000usd, you need to register on our website and add 1000usd deposit in your account first. (no need now )

    If you have placed orders totally more than 1000usd before, then no deposit is needed. Because it took too much time to add the labels for the small orders, we charge 0.35usd for customized brand label stitching.（now it is free）

    you can buy the service according to the clothing pieces in your order by below link

    Customized Brand label booking

    Before you purchase the label stitching service, you need to develop and make your brand label first.

    Reg the cost of the brand label, it depends on the material that you would use and the quantity that you would book.

    Normally, 160usd per 10000pcs. If more like 10000pcs, it would be cheaper.

    Brand label with size info and care instruction info：

    USD195 for 10,000pcs labels. You can do labels with 10 different sizes info.

    Pls send us your label designs after you had placed the brand label order. Brand label production will take about 8-15 days.

    After your brand labels are ready, then you buy the label stitching service.

     

    Reg CUSTOMIZED HANG TAGS

    We offered customized hangtag booking service. If you need your own hang tags, you can buy the customized hang tags from us.

    After you have placed the order, pls send us your logo or design, then we can make the customized hang tags for you. Customizes hang tags will take about 8-12 days for production after you had confirmed the design. We can help add your own customized brand hang tag on your orders for free. For the balance hang tags, we keep them for you for future orders.


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  8. How can I cancel my order?

    Please contact us within 24 hours after the payment, we can cancel your order and issue a full refund.

    If it is after 24hours~47hours, the order could not be canceled without being charged a handling fee/processing fee. Generally speaking, we will charge 20%~30% of the order value as the processing fee.

    If it is after 48hours, we are sorry to say we can not cancel the order.

    Please do a double check before and after you place the order;)

     

    Kiskissing Team


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Lastest Questions

  1. Can you make OEM orders?

     

    Yes, We can make OEM orders.

    The MOQ is normally 200-300pcs per style per color.

    The sample charge is 50usd per piece.

    The shipment term is FOB China.

    The Payment term is 50% deposit before production and balance to be paid after the shipping sample was approved.

     

    Label and tags:

    We can make the label and tags in your own Logo.

    But it needs to be booked separately and paid separately.

     

    Kiskissing Team


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  2. What is the shipping method FIC 7~12 working days, is it FedEx?

    FIC stands for FedEx International Connect, it is not FedEx Express. The shipping time in transit is about 7~12 working days.

    FIC is cheaper and slower than FedEx, it is a standard shipping service provided by the FedEx group.

    It is more like EMS-USPS, after we ship out the packages, it takes 7~10 working days for packages come to the US, and there will be no further shipping updates before the packages come to the warehouse or station of FedEx in the US.

    When the packages reach the US, you can find out the shipping updates by searching with the tracking number at https://www.fedex.com/en-us/home.html

    We highly suggest you check the shipping updates by using this site, the info here is more detailed: http://fcb.fedex.com/


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  3. Will I get reward points if I buy things from Kiskissing?

    Yes. If you spent $100( items costs) in your last order, you will get 100 Reward Points. You can use it in your next order as 100 Reward points are equal to USD1.


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  4. Do you offer any discount if my order is large?

     

    Our wholesale discount policy is as below.

    We have tier price for each style when each style qty reach 5pcs, 10pcs , 20pcs or 50pc. so the more you orders, the lower price you will have.

    The biggest discount for each style is up to 12%. We also have discount if your order total amount reach 1000usd, 3000usd or 5000usd.

    For the final order, when the order amount (not including shipping) exceeds 1000(USD), you can get 2% off; 3000(USD)+, get 5% off; 5000(USD)+, get 8% off.

     

    Kiskissing Team


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